Why is Uptown Hounds right choice for my dog?
The Uptown Treatment includes a personal touch so your dog can feel right at home with love, care, and attention, avoiding customary separation anxieties. Uptown Hounds was created to provide a stress-free atmosphere with the look and character of authentic hotel rooms. Your dog is not kept in chain link cages at home and neither will he be at Uptown Hounds.Make a reservation. »
What makes America's Uptown Hounds Luxury Resorts different from other boarding facilities?
The physical design of the hotel is impressively unique in itself, but what most clients note is how they appreciate that our facility was created to eliminate conventional kennel stress behaviors, such as barrier aggression and separation anxieties. The facility was engineered in a manner to avoid sight line tensions, which is the leading cause of stress while boarding. Our rooms are designed so each of our K-9 guests can relax and enjoy themselves in their own tranquil oasis. However, our resort is about so much more than just boarding. Pets and their families can all enjoy our training classes, swimming, boutique, and café, while simply spending time together. Pets can have a great time with us while their owners are away, and an even better time when their families come along!
What vaccinations are required at Uptown Hounds?
The health and well-being of our Guests is of the utmost importance to Uptown Hounds. The following vaccinations from a licensed veterinarian are required prior to admittance for services at Uptown Hounds:
Rabies
DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza)
Bordetella
Any exceptions to vaccinations (i.e. puppies) must have a release form from a veterinarian.
Can you administer my pets' medications while they are staying at Hounds Hotel?
Yes! Pills, liquid medicines, and insulin shots can all be administered by Uptown Hounds staff. Guests requiring medications receive attention and administration of medicines by a senior staff member through any "creative" methods that may be required per your instructions.
What happens if my dog gets sick or injured while staying at the Uptown Hounds hotel?
Our first step is to contact your veterinarian. If s/he is unavailable or unable to help, we contact our on-call veterinarian. In addition, we will contact you and/or your assigned emergency contact to keep you informed. Charges incurred for veterinary services required while in the care of America's Uptown Hounds Luxury Resorts are the responsibility of the pet owner.
Why are Uptown Hounds' check-in and check-out times so unique?
Our rates are based upon a 24-hour period of time. Our convenient 24-hour policy accommodates your schedule by allowing you to customize your drop off and pick up times without incurring additional charges (i.e. Drop-off at 6:00pm on Friday and Pick-up by 6:00pm on Sunday equates to a two day charge). Reception hours are 10:00am to 7:00pm Monday through Saturday and 12:00pm to 7:00pm Sunday, unless otherwise stated. Check-in is available during all reception hours. We respectfully request customers to allow 20 minutes at first check-in and arrive 30 minutes prior to closing time for check-outs. Identification confirmation is required at check-out. Uptown Hounds strives to create a customer-friendly environment so we can serve you to the best of our ability through convenience and affordability.
Does my dog get to play with other dogs?
Our concierge can arrange your dog can to have structured and scheduled playtime with other dogs through our Daycare Program. Uptown Hounds highly recommends that you and your dog get to know us better so we will provide a complimentary daycare evaluation. To arrange daycare in conjunction with a hotel stay, your daycare evaluation must be completed prior to your stay to ensure your dog can enjoy time with their favorite playmates.
What if my dog does not like other dogs?
No problem! Our hotel has been designed specifically with privacy in mind. Our Hounds Room and Luxury Resort categories of accommodations are privately enclosed rooms just like you would stay in and even the doors have been arranged such that no guest is in view of another. When moving around the hotel and resort, the ratio of guest to staff is one to one so your pet gets personal treatment and can retreat completely!
Do we bring our own food or is it supplied?
It is important that your dog's diet remains consistent while away from home. Our normal feeding schedule includes dining once in the morning and once in the evening, We ask you to pack your dog's food for the stay by separating the same portions you would feed into sealable plastic food bags for AM and PM. We can customize any feeding schedule though our concierge service.
When do you open and close?
Uptown Hounds Reception hours are 10:00am to 7:00pm Monday through Saturday and 12:00pm to 7:00pm Sunday, unless otherwise stated. Although our pet services team is in much earlier and later, we ask that any hotel stay check-in and check-out occur during reception hours and we also ask you to arrive by 6:30 pm for pick-up. Our Daycare hours are from 7:00am to 6:00 pm. You can find a quick reference guide to our Hours & Directions on the homepage of our web site .
How far in advance do I have to make a reservation?
Uptown Hounds is eager for your pet to arrive! To ensure your dog is at the hottest K-9 hotel in Lexington, Uptown Hounds strongly encourages hotel reservations in advance. Please note that luxury rooms and appointment-based services book-up quickly and are limited. All reservations require a $50 non-refundable deposit and are not guaranteed until all of the following have been completed and submitted: (1) Resort Rules, (2) Client & Guest Profile, and (3) Vaccination records. Final payments are made at time of check-out. We look forward to seeing you at Uptown Hounds soon!
Can I stay at the luxury resort with my dog?
Although our resort and services are much more impressive than at many human hotels, our hotel facilities are exclusively for canines.
How many times per day does my dog go outside?
As long as the weather is dog-friendly, our canine guests go outside four times per day as part of our standard Uptown Treatment, and you can add additional outside and personal time through our Concierge Services.
Can I bring my dog's favorite toy?
Uptown Hounds encourage s our quests to bring their favorite items, such as a blanket, toys, and bedding from home to ensure a comfortable and relaxing transition from your home to ours. We request that you do not send items that have great value, irreplaceable or are sentimental as Uptown Hounds is not responsible for loss or damage to any personal items left with guests. For your pet's safety, we ask that you do not bring any breakable items, such as glass, pottery, etc. We do not accept rawhide, pig ears, or hooves for safety reasons as well. Your dog will feel pampered and delighted in their private oasis surrounded by favorite familiar items from home.
What if I need to cancel my reservation?
At Uptown Hounds we understand uncontrollable circumstances arise and the need to cancel an existing reservation may be required. All Uptown Hounds requests in return is that any necessary cancellation be made at least 48 hours in advance or charges may apply. If guests are not checked in by close of business on the first day of reservation, the entire reservation will be forfeited and accommodations made available for rebooking to other guests. Please note, reservation deposits are non-refundable but may be applied to future stays or any of other many exceptional services.
How many resorts are there?
At present, our only resort is located in Lexington, Kentucky.